This interactive mini-workshop explores how to enter into, manage and resolve the difficult conversations we tend to avoid. We investigate challenging scenarios, from saying ‘no’, to giving feedback to others, and propose a courageous approach that is empathetic, human and beneficial for all. Participants test out their personal scenarios and experience an inspiring step-change in their communications.
This session is designed to teach you how to have a conversation you are dreading. You will gain best practice for approaching difficult, or emotionally charged conversations, mastering strategies for managing your state when communications get heated or nerve-wracking. We help you adopt a fresh mindset that shifts difficult conversations into a centred and courageous opportunity for mutual learning. Crucially, you will learn how to reframe giving feedback, moving it from being awkward or negative to genuinely helping to inspire human brilliance in others. This highly practical training is designed to build the confidence and focus needed to lead high-stakes discussions effectively.
What will you learn?
- Best practice for approaching difficult or emotionally charged conversations.
- Strategies for managing your state when communications get heated or nerve‑wracking.
- A fresh mindset that turns difficult conversations into a centred, courageous opportunity for mutual learning.
- How to reframe giving feedback from awkward or negative to helping inspire human brilliance in others.
Interested in hosting this course?
If you’re interested in hosting this course at your company, or would like to brainstorm your requirements, please get in touch with us today.
Private: Global consulting firm Participant